Frequently Asked Questions

You browse the shop, add what you like to your basket, and go to checkout. Each item comes from a named merchant near the Pyramids, and an order can include items from more than one of them. THE GIZA HUB is currently in public preview, so you can browse the full catalogue and build a basket, but orders are not yet being taken. Nothing you do here results in a charge.

Cash is supported in principle in three ways: paying the merchant directly when you collect, paying at your hotel on delivery, and cash on delivery. Which of these a given shop offers is set per merchant, and only some have enabled it so far. Because ordering is not open yet, no cash payment can be taken today.

Not yet. Card payment has been built and tested against a payment provider for Egypt, but it is switched off and no card is charged. Until it is switched on, the checkout does not offer a card option. We will not ask for card details before that is live.

Hotel delivery is how most orders around the Pyramids are intended to reach visitors, and merchants record whether they can deliver to a hotel. We are not yet quoting a delivery time, because the shops, their opening hours and the delivery runs have not been confirmed on the ground. When that work is done we will say plainly how long it takes.

Yes. We ship internationally to every country in the world. Shipping fees are calculated based on the size and weight of the products in your order.

Returns are free within 24 hours of receiving your order, as long as the item is in the same condition as when it was delivered. Items designed or made specially for you (custom or personalised orders) cannot be returned.

Stock is held by the individual shop, not by us, so availability can change between your seeing an item and ordering it. Handmade pieces in particular are often one of a kind. Photography of the catalogue is still in progress, so some items are shown with an illustration rather than a photograph of the exact piece.

Yes. You can build a gift box, choose what goes in it, and add a personal message. Many individual items can also be personalised, for example with a name, and the options available are set by the merchant who makes the piece. You will see exactly what can be personalised on the item itself.

Yes. You can describe what you have in mind, or use the rug designer to set out a piece in detail, and attach photographs or drawings. This is an enquiry, not an order: we pass it to an artisan, and you receive a written quotation with a price and a timescale before anything is agreed or made. No price is quoted until an artisan has looked at your request and a member of our team has approved the quotation.

If you have an account, every order has its own page under your account with its current status and history, and that is the fastest way to see what is happening. A published support contact is being set up and will be shown here. We would rather leave this blank for now than print an address that nobody is reading.